All returns are subject to a 30% restocking fee. Pan American Telecommunications will not accept returns after 14 days from sales order date.
Prices are subject to change without notice. We offer discount prices monthly; please call our toll free number (800) 576-7780 for current pricing information. All sales and repairs are to be paid for C.O.D. or by Credit Card unless otherwise specified by Pan American.
Unless a signed tax exemption certificate is provided by the purchaser, all taxes applicable to the equipment sold will be paid by the purchaser. (CALIFORNIA CUSTOMERS ONLY)
Pan American Telecommunications offers a one year warranty, from date of purchase, on all repairs and materials sold, unless otherwise stated. All repairs and materials sold are labeled with a tamperproof I.D. sticker with serial number to verify item and date of purchase. If sticker is tampered with or removed, the warranty is voided. (NO EXCEPTIONS) In the unfortunate event of an out or box failure or defect, within 30 days from date of purchase, Pan American will, within 24 hours, ship an advance replacement at no additional expense to our customer.
Shipments are F.O.B. Pan American Telecommunications, Northridge, California unless otherwise specified. All orders processed before 4:00pm Pacific Time will ship same day unless you are notified otherwise at time of order. Pan American uses United Parcel Services for a variety of shipping needs. Pan American takes advantage of the following UPS services:
Overnight [RED] - Next Day Air by 10:30 am
Two Day [BLUE} - Second Day Air, regular delivery time
Three Day [ORANGE] - Third Day Ground, regular delivery time
Regular [BROWN] - Regular Ground delivery
Upon request, Pan American will offer a bid on new or used telephone equipment. Bids are based on current inventory level and demand. Hi-Line reserves the right to refuse the purchase of any telephone equipment.