Terms and Conditions

Return Policy:
All returns are subject to a 30% restocking fee. Pan American Telecommunications will not accept returns after 14 days from sales order date.

Prices are subject to change without notice. We offer discount prices monthly; please call our toll free number (800) 576-7780 for current pricing information. All sales and repairs are to be paid for C.O.D. or by Credit Card unless otherwise specified by Pan American.

Unless a signed tax exemption certificate is provided by the purchaser, all taxes applicable to the equipment sold will be paid by the purchaser. (CALIFORNIA CUSTOMERS ONLY)

Pan American Telecommunications offers a one year warranty, from date of purchase, on all repairs and materials sold, unless otherwise stated. All repairs and materials sold are labeled with a tamperproof I.D. sticker with serial number to verify item and date of purchase. If sticker is tampered with or removed, the warranty is voided. (NO EXCEPTIONS) In the unfortunate event of an out or box failure or defect, within 30 days from date of purchase, Pan American will, within 24 hours, ship an advance replacement at no additional expense to our customer.

Shipments are F.O.B. Pan American Telecommunications, Northridge, California unless otherwise specified. All orders processed before 4:00pm Pacific Time will ship same day unless you are notified otherwise at time of order. Pan American uses United Parcel Services for a variety of shipping needs. Pan American takes advantage of the following UPS services:


Overnight [RED] - Next Day Air by 10:30 am
Two Day [BLUE} - Second Day Air, regular delivery time
Three Day [ORANGE] - Third Day Ground, regular delivery time
Regular [BROWN] - Regular Ground delivery

Materials Purchased:
Upon request, Pan American will offer a bid on new or used telephone equipment. Bids are based on current inventory level and demand. Hi-Line reserves the right to refuse the purchase of any telephone equipment.

Our contact information

By email:
Business email address (admin@yourdomain.com is the default)

By standard mail:
Your business name
Street number and name
City, State, Zip code

By phone:
555 555-1212 (between H a.m. and H p.m. time zone)


Shipping Information:

Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.

Refund, Returns and Cancellation Policies:

Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.

Frequently Asked Questions:

Answer any questions that buyers are likely to have such as how they can check an order’s status, how can they contact you if they have immediate questions, or what shipping options your store offers.